FAQ

Click the "My Account / Order Status" link at the top right of our site to check your orders status.

Click the "My Account / Order Status" link at the top right of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right of our site to track your order.

Click the "My Account / Order Status" link at the top right of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If each of your packages shows a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If each of your packages shows a status of "delivered", please contact customer service for assistance.

1. Click the "My Account / Order Status" link at the top right of our site.
2. Enter your email address.
3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right of our site to edit your account information.

Click the "My Account / Order Status" link at the top right of our site. Under the login box you'll see a link that says "Forgot your password?" Click there. That link will send you an email with your password.

Returns are free, using our DHL Free Collection Service.

Kindly note that all Returns must be sent in the same re-usable package.

MAKING A RETURN FROM ALL EU COUNTRIES EXCEPT PORTUGAL:

1. Please contact your local DHL office by visiting www.dhl.com and schedule a return pickup.

2. Kindly enclose a copy of your completed Return Form in the package.

3. Please make sure the goods are securely packaged.

4. Inside a transparent pouch we have added two copies of the Return Shipping Documents (AWB) and your Receipt.

• Please attach one copy of the AWB on the outside of the parcel.
• The other copy should be delivered to the DHL person collecting the parcel, who must also sign the Receipt and hand it to you.
• Do keep it as it will serve as proof that the parcel has been duly collected and shipped.

5. We will not be able to issue a refund if all the above requirements have not been met.

6. You will be notified by email once your Return has been received and processed.

MAKING A RETURN FROM PORTUGAL:

Follow all procedures above, but contact TNT Express (+351 707 100 868) instead of DHL.