Shipping Information
1. All EU countries delivery times and costs (except Portugal)
- Air shipping costs:
1-3 items:17 €
4-6 items: 25 €
More than 6 items: 35 €
- Delivery times:
Delivery between 9:00-17:00 Monday to Friday
Receive your purchase 2-3 working days after your order has been placed.
2. Portugal delivery times and costs
- Shipping to Portugal (Continental and Islands) is free.
- There is no minimum order value required to qualify for the free shipping.
- Free shipping will be applied automatically at checkout.
- Delivery between 2-3 working days after your order has been placed.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order.
Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact our Customer Service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact our Customer Service for assistance.
My Account
How do I create an account?
- Click the "My Account / Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
Then simply follow the prompts to complete setting up your account.
Kindly note that your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit My Account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
I forgot my password
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Returns and Exchanges
How do I return an item?
Returns are free, using our DHL Free Collection Service.
Kindly note that all Returns must be sent in the same re-usable package.
MAKING A RETURN FROM ALL EU COUNTRIES, EXCEPT PORTUGAL:
1. Please contact your local DHL office by visiting www.dhl.com, selecting your country to find the telephone number of your nearest DHL office, and schedule a return pickup.
2. Kindly enclose a copy of your completed Return Form in the package.
3. Please make sure the goods are securely packaged.
4. Inside a transparent pouch we have added two copies of the Return Shipping Documents (AWB) and your Receipt.
- Please attach one copy of the AWB on the outside of the parcel.
- The other copy should be delivered to the DHL person collecting the parcel, who must also sign the Receipt and hand it to you.
- Do keep it as it will serve as proof that the parcel has been duly collected and shipped.
5. We will not be able to issue a refund if all the above requirements have not been met.
6. You will be notified by email once your Return has been received and processed.
MAKING A RETURN FROM PORTUGAL:
Please follow all procedures above, but contact TNT Express (+351 707 100 868) instead of DHL.
Return Policy
- Returns and exchanges are accepted within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED.
- All original tags, and any hygiene seals must be intact and remain attached to the garment to guarantee a full refund. Any swim bags delivered must also be returned.
- In the interest of hygiene, we request our Customers to wear underwear when trying on our beachwear.
- If returning several items from the same order, all merchandise must be sent in one complete package.
- The items must be returned from the same country to which they were delivered.
We reserve the right to refuse Returns if all conditions above are not met.
Kindly note that shipping costs are non-refundable.
Free Collection Service for Returns and Exchanges
If you wish to make a Return or Exchange any item, simply send back your item(s) using our Free Collection Service as explained above on "How do I return an item?"
Please note that we are only able to offer size or color / print free exchanges for the exact same style. However, exchanges are based on stock availability. Shipping is also free on the replacement item.
If you wish to exchange your item for a different style, you should return the unsuitable item for credit, and place a new order for the new piece.
Gift returns
If you have received an item as a gift, you may exchange it for a store credit to your LENNY NIEMEYER account (you will need to register your details). The amount is automatically deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference or additional shipping.
Receiving a Refund
As soon as we receive the parcel, we will process the refund for the amount of the items returned, through the same payment method used for the order.
Kindly note that shipping costs are non-refundable.
Please note that Credit Card refunds may take up to 10 working days from receipt for your Bank to complete, depending on the Provider.
Size Guide
Lenny pieces are made having in mind all body types. Hence they are designed, cut and assembled for you to move freely.
Wether made from our iconic Biowear Touch Lycra or our UPF 50+ Lycra, you can count on maximum comfort.
We offer sizes from extra-small to extra-large, depending on the style.
Our One Pieces fit small, if you are more than 1,70 meters you should size up.
Our Clothing fits true to size.
LENNY SIZE | XS | S | M | L | XL |
---|---|---|---|---|---|
EUROPE | 34 | 36 | 38 | 40 | 42 |
GERMANY | 32 | 34 | 36 | 38 | 40 |
ITALY | 38 | 40 | 42 | 44 | 46 |
UK | 6 | 8 | 10 | 12 | 14 |
Should you have any doubt, please do not hesitate to get in touch and we will be happy to assist you: [email protected]
Care
The better you care for your clothes, the longer they will last.
There are simple initiatives that can influence the useful life of your pieces.
Check out our care tips that can increase the longevity of your beachwear and clothes:
• Beachwear
Beachwear consists of delicate pieces, designed for relaxed and sunny moments which involve contact with external factors that can cause
more friction than on other occasions.
We have gathered tips for you to take good care of your garment so it lasts longer and accompanies you for a very long time:
1. Lycra pieces should not be machine washed as the appliance can wear out the fabric
2. Rinse immediately after wear and hand wash in cold water with mild soap
3. Avoid soaking and squeeze gently while washing
4. Do not machine dry
5. Lay flat to dry in the shade in a ventilated area
6. Do not iron
7. Padding should always be kept on it´s original shape, do not bend or change curvature direction
8. Store in a way that the fabric is not stretched
• Clothing
Lenny Niemeyer´s Clothing is designed to feel stylish, comfortable and to pair with your beachwear.
Always refer to tag for specific care instructions before washing.
Avoid using the washing machine and dryer as they can damage or wear out the fabric over time.
1. Hand wash with mild soap or dry clean
2. If you wash in the machine, select a delicate program and don´t tumble dry
3. Hang on the inside out to dry in the shade
4. Iron carefully
Guarantees
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing & Billing
Do I have to pay sales tax?
As per EU legislation, all our sales to final consumers in the EU include VAT at the rate applicable in the country of the customer's delivery address.
I need a copy of my receipt / invoice.
Please contact us by email: [email protected] and send us the order number so that we can email you a copy of the receipt / invoice.
What payment methods are available?
You can pay on our online store via:
- Credit Card - VISA, Mastercard or AMEX
- Paypal
- Bank transfer
- Multibanco Reference
Payments by credit card are insured by the secure payment system Stripe:
Additional Support
How do I contact you?
GDC, Lda.
Avenida Duque de Loulé, 77 – 1º Esq.
1050-088 LISBOA PORTUGAL
Tel: + 351 213 103 500 (Call to landline of Portugal, 10:00-18:00 GMT)