Returns are free, using our DHL Free Collection Service.
Kindly note that all Returns must be sent in the same re-usable package.
MAKING A RETURN FROM ALL EU COUNTRIES EXCEPT PORTUGAL:
1. Please contact your local DHL office by visiting www.dhl.com and schedule a return pickup.
2. Kindly enclose a copy of your completed Return Form in the package.
3. Please make sure the goods are securely packaged.
4. Inside a transparent pouch we have added two copies of the Return Shipping Documents (AWB) and your Receipt.
- Please attach one copy of the AWB on the outside of the parcel.
- The other copy should be delivered to the DHL person collecting the parcel, who must also sign the Receipt and hand it to you.
- Do keep it as it will serve as proof that the parcel has been duly collected and shipped.
5. We will not be able to issue a refund if all the above requirements have not been met.
6. You will be notified by email once your Return has been received and processed.
MAKING A RETURN FROM PORTUGAL:
Follow all procedures above, but contact TNT Express (+351 707 100 868) instead of DHL.